Policies, Terms and Conditions
APPLICABLE TO ALL FIGHTER COMBAT PRODUCTS & SERVICES
LIMITATIONS
Height: maximum of 6’ 6” (please contact Fighter Combat International if you have a participant this height or more. The competitor will need to be cleared by our pilots).
Weight: maximum of 250 lbs (based on parachute limits) and minimum weight of 85 lbs.
Age: minimum of 15 years of age.
Medical fitness is the responsibility of the customer: Consult your physician with any fitness, medical or nutritional concerns. • Nausea medication is acceptable just prior to your mission provided you have consulted a physician concerning the use of such a product as a passenger aboard an aerobatic aircraft.
BOOKING REQUIREMENTS
Deposit: A minimum 50% non-refundable deposit is required to hold a specific mission time and confirm any booking. All deposits, regardless of amount, are non-refundable.
Payment Methods: Cash, Certified Funds, Amex, Visa and MasterCard.Sorry, personal checks are not accepted.
Final Payment: Balance of full payment is due on or before the designated flight day. Flight Slots: All flying at Fighter Combat is pre-booked. You will receive a booking confirmation with arrival, brief and flight times. Being on-time is the responsibility of the customer. Late arrivals will be considered a “No Show” subject to the policies listed on this page.
INDIVIDUAL CANCELLATION & RESCHEDULING POLICY
(% of Full Mission Price)
No Penalty: rescheduling greater than 72 hours prior to scheduled mission time.
50% Fee: assessed any time mission is cancelled / rescheduled less than 72 hours notice before the scheduled mission time. A “No Show” is assessed a fee of 50% of the full mission price.
Cancellations: must be received in writing
GROUP CANCELLATION/RESCHEDULING POLICY
(% of Full Event Price)
50% Non-Refundable Deposit: required to hold a specific mission time and confirm any booking. 50% Fee: assessed if the event is cancelled / rescheduled with less than 2 weeks notice from event. Cancellations must be received in writing
GIFT CERTIFICATES
Validity: valid for one year from the date of purchase.
Re-activation Fee: after the expiration of one year, a 20% Fee (based on current full mission/package value) assessed to re-activate expired gift certificates for an additional year.
50% Fee: assessed if gift certificate is cancelled. No exceptions.
ONLINE FLIGHT/MISSION BOOKINGS
For online bookings, you will be asked to choose three flight dates (optional). We do not fly on Sunday or Monday. Online bookings are non-refundable and subject to all FCI cancellation and rescheduling policies listed on this page. Any qualifying refunds will be issued as a company credit only. Although we can usually accommodate one or more of submitted preferred Flight Dates, preferred Flight Dates can not be guaranteed. We will do our very best to accommodate your submitted preferences. If a specific course date is critical, please call our office toll free at 1-866-359-4273 to discuss before purchasing online.
GIFT CARDS
Validity: Valid for Two Years from date of issue. Redeemable towards any FCI product or service.
Cancellation: Gift Cards are Non-Refundable. FCI is not responsible for lost or stolen gift cards.
Value: Gift Cards are “Good as Cash” at the time of redemption. Gift Cards can be used in-part, in-full or in-conjunction with any other purchase. No Cash-back Value at Redemption.
COCKPIT MISSION VIDEO
You will have the option of purchasing your original Cockpit Mission Video in digital quality mini-dv format prior to leaving the Fighter Combat facility. You may choose to have it recorded on VHS or DVD at your local video processing center. In the unlikely event the video does not record the mission due to technical difficulties, a full refund of the video price will be issued if it was purchased in advance. Fighter Combat International is not responsible for tapes once they leave our premises.
TRADE EXCHANGES
Trade exchange / Barter agreements with FCI must be in writing and are subject to all policies listed on this page. Trade agreements qualify for single-mission, single-flight or single-course seasonal/promotional discount pricing only and can not be used to purchase memorabilia, in-flight videos or FCI Gift Cards. Trade exchanges do not qualify for group discounts, online order discounts or frequent flyer discount/reward programs. All trade exchanges are traded at FCI’s retail pricing on the date the trade exchange client actually flies with FCI. Trade exchanges have no Cash-back Value at Redemption.
GUESTS
This is definitely a family event so be sure to bring along friends and loved ones on your day of adventure. Although children under 12 years of age cannot attend the pre-flight briefing, they are welcome to visit during the flying portion of the adventure.
OTHER CONDITIONS
In the event Fighter Combat International cannot deliver its services on the scheduled flight day, the customer will be provided with an alternate flight date at no charge, or the customer can cancel their mission with a 50% cancellation fee. If the customer goes flying with Fighter Combat International, they are liable for the FULL FEE for the mission profile flown regardless of subsequent cancellations or unforeseen circumstances associated with their original booking such as, but not limited to, nausea. The customer understands that the any confirmation deposit or prepayment is NON-REFUNDABLE. Should the customer become airsick which results in extensive aircraft and equipment clean-up and/or an operational schedule delay in excess of 10 minutes, a $50 cleaning fee will be assessed to customer. Customer understands the in-flight video is an extra component to the flight that is included courtesy of Fighter Combat International at no additional charge and is eligible to a maximum refund of $9.95 if video equipment does not function correctly during the flight.
Fighter Combat International does not offer a shuttle service. Being at the facility on-time is the full responsibility of the customer.
Fighter Combat International reserves the right to refuse service to anyone.
